PANEL SESSION

MSP Panel: “The Big Debate”: Finding your USP (Unique Service Point)

As global service providers try to homogenize this marketplace our panellists, made up of delegates and sponsors, will discuss how Europe’s MSPs can differentiate themselves and create their own USP. This is an open debate and after initial thoughts from the panel we would like delegates to ask questions or contribute their own opinions. Panel members: - Sander van Dongen - Itum Solutions B.V., Servé Bunnik - CITIC Telecom CPC, Johan Bakker - MSP Mentor

PANELLISTS INCLUDE

Johan Bakker

MSP Mentor

Johan Bakker has been active with the MSP business field for over 20 years and has managed and owned companies with the IT sector including the launch of his own company, MSP Mentor. Bakker has a large focus on helping IT companies from a pay per hour concept to a full MSP operation. Last year, in his keynote, he talked about how to optimise your MSP to get the best out of your resources and systems, and how to do more than just moving from break fix to managed to future proof your business. This year Johan will be co-host of the event moderating the two sessions after lunch before being a panellist in the ‘Big Debate’.

Sander van Dongen

Itum Solutions B.V.

Sander van Dongen founded ITUM Solutions in 2007, with more than 15 years of experience ITUM specializes in MSP services for the SMB market and providing hands on services for international companies with presence in the Netherlands. Being both on the technical side and the business side he has provided a lot of companies with a clear view on what is needed within the company for a long term successful IT strategy.

Servé Bunnik

CITIC Telecom CPC

Mr. Servé Bunnik is the Product Director & Deputy Director, European Operations with CITIC Telecom CPC. With 25 years of strong experience working at National and International Service Providers. Serve is one of the well-known experts in the ICT industry. He possesses great expertise in Product Management, Business applications, and Pre-Sales. In addition to helping enterprises overcome complex IT challenges, he has vast interest ranging from emerging technologies to corporate strategies.