2022 Agenda

Now celebrating its fifth year, the Managed Services Summit Europe is now firmly anchored as the leading managed services event for the European IT channel. The event features conference session presentations by specialists in the sector and leading independent industry speakers from the region, as well as a range of sessions exploring technical and organisational issues.

Of course, the panel discussions and keynotes are held together by extensive networking time for delegates to meet with potential business partners. The Managed Services Summit Europe 2022 is a C-suite event that will examine the latest trends and developments in managed services over the last year, and how they have influenced customer requirements and the ability to create value through managed services for your organisation and customers.


Creating your Unique Service Point

The main theme of this year's Managed Services Summit Europe will be about differentiation, and the MSP response to the new requirements of the IT managed services market post Covid.

In particular we will focus on how MSPs can develop a true USP (Unique Service Point) in a market that the global players would like to homogenize.

To help us achieve our goal speakers and panellists will address:

  • Analyse trends in buyer behaviour
  • Show how digitalisation and business transformation are key opportunity areas
  • Explain how Security, compliance and zero trust architecture (ZTA) are more vital now than ever before
  • Show how advances in AI and automation will stretch the MSPs capabilities
  • Debate how the last two years of home working has changed work patterns for ever and how MSPs need to respond
  • Discuss how the MSP needs to change its approach to training and recruitment in light of the growing skills gap

2022 Marketplace

Managed Services Summit Europe 2022 takes place against a backdrop of uncertainty with the war in Ukraine, post Covid health issues, worldwide shortages of materials and rising energy prices. It is no wonder that companies and individuals across Europe are striving for peace and a new prosperity.

In response the IT industry is rising to the challenge of providing new technologies and services that will help companies be more efficient, allow more flexible work patterns and maintain and improve their effectiveness and profitability.

A number of recent reports show that European organisations are still positive about the future with 61% of companies surveyed expect their revenues to increase in 2022. Only 8% expect revenues to decrease.

With most businesses planning to accelerate IT budget growth: (53%) increase in tech spending or budgets the same (35%) YoY.

Cloud and managed services will continue to grow YoY, replacing spend on hardware and software.

Spending on futuristic and advanced technology will increase significantly YoY with many organisations planning investment in emerging technology, especially for newer security solutions.


Tuesday 21st June 2022 starting at 08:30 Local Time
08:30 Registration Opens
09:00 Welcome & Opening Remarks & Elevator Pitch
09:30 KEYNOTE
Keynote: Crack the magic formula: c2MxEi
Presented by Rik Vera - International Keynote Speaker & Author
10:00 Session 1
10:00 Improve Efficiency & Service Delivery All Whilst Giving Your Bottom Line A Boost!
Presented by Marwin Marcussen - Kaseya
10:15 Cloudian S3 Storage Data Platform in the Sovereign Cloud & Ransomware era - Realise new revenue opportunities in S3-compatible storage services
Presented by Jon Brooks - Cloudian
10:30 Identify and Eliminate MSP Legacy Debt
Presented by Alex Ford - IT Glue
10:45 MSP Growth Talks - How to turn Data Into £££: The MSP Guide To Winning New Business
Presented by Laurence Woolley - RapidFire Tools
11:00 PANEL SESSION
Speakers Panel Debate: Enterprise or SMB
With 21% of European enterprise IT budgets going to managed services in 2022, compared to 14% in SMBs where should Europe’s MSP focus their attention. Our panellist will discuss how MSPs can broaden their market scope and what new skillsets they will need.
Cloudian, IT Glue, Kaseya, and RapidFire Tools
11:15 Break & Networking
11:35 Session 2
11:35 How to protect your customers, drive success with Acronis Cyber protection and make money along the way
Presented by Floris van Miert - Acronis
11:50 Security Made Easy with Duo
Presented by Hiten Jotangia - Duo Security, and Kahing Wan - Duo Security
12:05 Fast Track your Cyber Resilience with Sophos MSP
Presented by Danielle Meulenberg - Sophos
12:20 Securing Applications from Vulnerabilities with Zero Trust
Presented by Ben Jenkins - Threatlocker
12:35 PANEL SESSION
Speakers Panel Debate: Security no longer optional
SMBs are the target of almost half of all cyberattacks and are increasingly dependent on MSPs, who are also now an attractive target for cybercriminals. MSPs thus have no option but to become experts in the cybersecurity space to better protect themselves and their clients.
Threatlocker, Duo Security, Sophos, and Acronis
12:50 Lunch
13:45 KEYNOTE
Keynote: Miro Parizek - Building and Harvesting Value with an MSP
Presented by Miro Parizek - Hampleton
14:10 Session 3 - Host: Johan Bakker, MSP Mentor
14:10 Threat hunting done right!
Presented by Ross Goodburn - eSentire
14:25 Delivering flexible and scalable remote access to critical industries whilst accelerating business growth
Presented by Michiel Linders - Thales Cloud Security
14:40 Building a Profitable Cloud Practice with CaaB
Presented by Mor Mordchai - CaaB
14:55 Building Cyber Resiliency in 2022 for your MSP business: Cyber Resiliency should drive growth whilst also protecting your MSP business
Presented by Mike Wilde - Datto
15:10 PANEL SESSION
Speakers Panel Debate: Flexible Working the new normal
Over the last 2 years, with the restrictions of Covid, the move to more flexible working patterns has accelerated. In a recent survey 83% of employees felt they did not need to be in an office to be productive. Our panelists will discuss how the MSP can deliver effective and secure flexible working solutions for their clients.
Thales, CaaB, Datto, and eSentire
15:25 Break & Networking
15:50 Session 4 - Host: Johan Bakker, MSP Mentor
15:50 Insights shaping the future of MSP and SMB Growth
Presented by Raymond Parkinson - ConnectWise
16:05 Drive Top-line Revenue, Decrease Cost-to-Serve with Cloud Data Management
Presented by Tamim Karimi - AvePoint
16:20 Quest - The real cost of doing Nothing: Review your risk mitigation strategy
Presented by Edwin Stuiver - Quest, and Peter de Vente - Quest
16:35 PANEL SESSION
Speakers Panel Debate: Embracing Innovation and the Digital Economy
As companies around Europe are embracing new technologies such as AI and Big Data to change how they operate and address new challenges in their own markets, how does the MSP respond. Our panellists will discuss whether they need to have specialised knowledge and thorough understanding of their client’s industry as well as the latest trends, technologies, regulations and standards to be able to support them.
Connectwise, Quest, and AvePoint
16:50 PANEL SESSION
MSP Panel: “The Big Debate”: Finding your USP (Unique Service Point)
As global service providers try to homogenize this marketplace our panellists, made up of delegates and sponsors, will discuss how Europe’s MSPs can differentiate themselves and create their own USP. This is an open debate and after initial thoughts from the panel we would like delegates to ask questions or contribute their own opinions. Panel members: - Sander van Dongen - Itum Solutions B.V., Servé Bunnik - CITIC Telecom CPC, Johan Bakker - MSP Mentor
MSP Mentor, Itum Solutions B.V., and CITIC Telecom CPC
17:05 Closing Remarks & networking drinks
17:30 End of Summit
Presentation times and order are subject to change. This agenda was last updated on 03 Jul 2022 at 8:46pm.

Please Note: The Managed Services Summit reserves the right to make any necessary changes to this agenda. Every effort will be made to keep presentations and speakers as represented. However, unforeseen circumstances may result in the substitution of a presentation topic or speaker. The Managed Services Summit reserves the right to use photographs of any attendee for future promotions.

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